Awash Bet Privacy Policy

Awash Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting and technical information to provide services, protect accounts and meet applicable obligations. You can ask about Awash Bet personal data through Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to visitors, registered players and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Awash Bet provides betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification, see About Us. Review License & Regulation and the competent authority’s latest information to verify the current licensing and regulatory status. This policy does not establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, create an account, make payments or use support. Collection should be limited to lawful operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and customer due diligence information. KYC, or “Know Your Customer”, means checks used to confirm account-holder information, eligibility and potential fraud risks.
• Transaction data: deposits, withdrawals, payment references, relevant payment method details, balance history and bonus activity.
• Betting and gaming data: selections, stakes, odds, results, winnings, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords or payment authentication codes to support. Provide verification documents only through an authorized service channel when requested.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, handle payment authorization, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, a withdrawal check may compare account-holder information with verification and payment records.

Information may also help detect multiple accounts, payment abuse, bonus abuse, fraud and suspicious betting patterns; investigate disputes; improve the website, app, games and support; and send important service notifications. Responsible betting measures may require account activity and restriction records.

Where applicable, records support legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing communications may be sent only where allowed, with consent where required and an available opt-out. Opting out of marketing does not stop essential security or transaction messages.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is obtained where required. The lawful reason must be appropriate to the specific use; accepting this policy is not blanket consent to every use of your information. You can ask us to explain the reason for a particular processing activity.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic and improve performance. Marketing measurement may be used where permitted and subject to required choices or consent. Browser controls can limit cookies, but blocking essential cookies may affect login or payments. See our Cookie Policy.

Data Sharing

Awash Bet does not sell personal data as a product. Information may be shared when necessary with payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are organisations that help deliver or protect our services.

Access should be limited to the relevant purpose and information needed, with appropriate confidentiality and security requirements. Information may also be disclosed to a competent authority, regulator, law enforcement body or court when legally required. Some providers have independent legal duties and their own privacy notices.

International Transfers

Some service providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for secure handling of personal data. You can request information about transfers affecting your data and the safeguards that apply.

Data Storage and Retention

Information is retained only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record and its purpose; no single period applies to all betting account data. Closing an account does not necessarily erase every record immediately. When retention is no longer necessary, records should be securely deleted or anonymised.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Depending on the system and risk, these may include encryption, access controls, secure login systems, security monitoring, staff confidentiality requirements, backups, fraud detection and internal handling procedures. No internet service can promise complete security.

To support Awash Bet account security, use a unique password, protect your phone and sign out on shared devices. Access Awash Bet login through the verified official website. Avoid unsolicited login links and unverified app or APK downloads, and report suspected account access promptly.

Your Rights and Privacy Requests

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Where processing depends on consent, you may withdraw it, subject to applicable rules. Requests may be limited where records must be kept for legal, financial, security or regulatory reasons.

1. Step 1: Use the official support channel listed on Contact Us and describe your privacy question or request.
2. Step 2: Provide only the account details needed to locate the relevant records. Additional identity verification may be necessary before disclosure or changes.
3. Step 3: Keep your request reference and follow the response instructions. Ask for the reason if a request cannot be fully met.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Awash Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes an underage person submitted information, contact support so the account and data can be reviewed and appropriate action taken. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible gaming controls and enforce restrictions. Some records may need to remain after account closure to prevent restricted access. These measures are not a guarantee that all harmful activity will be identified. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or depositing, check eligibility, KYC requirements, transaction limits, disclosed fees, withdrawal procedures and processing times. Bonus conditions can affect which activity records are needed to assess eligibility.

When comparing website and app access, check available privacy controls, verification steps and support channels rather than assuming both interfaces work identically. Use official navigation, review the information requested before submission and retain transaction references without sharing them publicly.

Updates to This Policy

This Privacy Policy may change when services, applicable laws, security practices or processing activities change. Material changes should be communicated through an appropriate service channel where required. Review this page periodically and contact us if you need clarification about Awash Bet privacy or data protection.